You’re a Credential Pro securing the safe development of your city
You’re a Credential Pro securing the safe development of your city
You’re a Credential Pro, securing the safe development of your city by making sure all contractors and developers are properly licensed and registered. That’s a tall order given the amount and various types of registrations.
We can’t reduce the number or type of registrations, but we can make it a lot easier. When Credential Pros get serious, they turn to MyGov. At MyGov, we automate everything.
What do you struggle with?
I don’t have enough time to manage so many credentials.
You have many credential types: builders, electricians, plumbers, architects, and the list goes on and on. Each needs to be regularly updated and renewed, but there are many of them and one of you.
If you can’t replicate yourself, you might try automation. At MyGov, we have automated the entire credentialing process from online applications and renewals to auto-notifications and auto-generated documents.
I get frustrated creating the needed documents!
Each issued credential needs a valid credential holder document, and often these are unique per credential type. How do you create these? Manually? With a word processing template?
With MyGov, valid credential holder documents generate automatically based on your credential type and auto-save right back to the related credential record for historic record keeping.
I struggle tracking all of my renewals!
If you are uncertain about what needs to renew and when, then MyGov solves this with intuitive lists and dashboard widgets that show you everything that needs to renew.
Besides the visuals, MyGov auto-notifies the credential holder about upcoming renewals, auto-generates all renewal documents and allows the user to renew online.
I struggle managing projects with non-compliant credentials!
You require certain credentials for specific projects or permits. But, what happens if the required credential becomes expired or revoked before the completion of the project?
We solve this by allowing you to automatically hold the entire project or just a particular step if a required credential becomes non-compliant. Then, we auto-remove the hold when the required credential achieves compliance.
I worry about missing renewal deadlines.
How do you track so many credentials, renewals, requirements and deadlines? Solve with MyGov’s built-in workflow automation tool. Your trainer will help you craft the perfect workflow to prompt or automatically trigger reminders at just the right time. No need to worry again about missing deadlines!
I spend too much time sending reports to people!
Everyone wants credential data – vendors, managers, council members and data resellers. Compiling and distributing custom reports takes a lot of time.
With MyGov’s included Report Builder, you can easily set up custom reports that run at set times, auto-distribute these to an email list or allow people to subscribe to these reports via the included Public Portal.
Common Credentials Our Users are Tracking
Some of Our User’s Favorite Features
What Our Users Are Saying
Before MyGov, our city lacked software that fit our community’s needs. By implementing the MyGov Permit, Code Enforcement and Credential Manager software, our city is taking control of the growth and activity within the community.
Athens, Georgia
Frequently Asked Questions
Time
How long is this going to take?
Most agencies install Credential Manager in six weeks. Time depends mostly on how quickly you submit the requested items. We will get our part done according to the six-week implementation plan.
Training
What kind of training will we receive?
Excellent, online training from a dedicated trainer who will teach you how to run your system using your actual setup. Also, if you forget something, add new people or want to learn something totally new, all training is available to you using the built-in “MyGovU” – our online video learning platform.
Support
What is your support like?
Crazy fast with an average response time of less than four minutes on submitted support tickets. Yes, we use support tickets for all support questions. You are also welcome to call us, but the call will convert to a support ticket since this is our audit trail of all support interactions.
Imports
Can you import my old data?
Yep, we have a built-in import tool just for Credential Manager. You can use the tool without us, or hire us to clean your data then use the tool. FYI, we also have built-in import tools for related data sets, such as locations, owners and contacts.
System Requirements
Are there any additional hardware or software I need to buy?
Yes and No. No, in that the system runs on any device that has Internet access and a browser. Yes, if you want to conduct work in the field, you need a good tablet with a cell connection to the Internet and a built-in camera. We highly recommend all License Inspectors have a field tablet.
Other Modules
Are there other modules that are required or recommended?
You can run Credential Manager by itself, but most agencies also use the Permits & Inspections module and the GIS Mapping Tool. Permits & Inspections allows you to seamlessly track permits, reviews and inspections and will auto-hold or auto-prompt when the required credential holders become non-compliant. The GIS Mapping Tool routes your inspections, plots your permit activity and allows you to start permit applications from the map.
Getting Started
How do I get started?
Start with a brief consultation. We’ll ask a few questions to see how well our solutions fit your needs. If we are a good fit, then we will set a demonstration. If you like what you see, we will send you a quote. Once you approve the quote, we will send you a contract for signature and an implementation schedule with a go-live date.
