How MyGov Transformed a Growing City

Just 24 miles from the bustling heart of Dallas, Crandall is a hidden gem with a growing population nearing 4,000. This charming city offers the perfect blend of small-town living with easy access to the vibrant Dallas-Fort Worth metro area. For those who call it home, Crandall represents more than just a place to live—it’s a community with a promising future.

The Challenge: Streamlining Processes in Uncertain Times

During the height of the COVID-19 pandemic, the City of Crandall faced a significant challenge. The need to manage existing processes more efficiently became urgent as the government agency struggled with outdated systems. The city recognized the potential of automation and software solutions but required a platform that could seamlessly integrate with their existing infrastructure.

Before partnering with MyGov, Crandall’s administrative processes were hampered by the lack of:

• Customizable workflows
• Integrated modules
• Custom reporting features

The Transformation: How MyGov Made a Difference

By implementing the MyGov Code Enforcement and Request Manager modules, Crandall took a significant step forward in serving its community more effectively and safely. These two modules have unlocked features that not only boost productivity but also foster stronger connections and encourage collaboration between the city and its residents.

With these tools, Crandall’s team can now efficiently complete code enforcement cases and track citizen requests—all within a single, streamlined platform. The integration of MyGov modules has provided the city with 10 built-in software features designed to save time and resources, allowing the agency to focus on what truly matters: its citizens.

Why MyGov Works: A Partnership for Success

What sets MyGov apart is our commitment to partnership. We’re not just a software provider; we’re a team that genuinely cares about your success, your community, and easing the burdens on your agency. Our platform is designed to track, manage, and automate your agency’s essential activities, no matter where you are.

If your agency is like the City of Crandall and want to experience the benefits of a tailored software solution, reach out to our MyGov experts today. Let us help you achieve the efficiency, connection, and collaboration your agency deserves.