Imagine, you’re a city without any digital storage. The only form of record keeping in your agency is on paper, a spreadsheet or what you can remember off the top of your head. This is the struggle thousands of government agencies still face today, and until recently, Litchfield, NH, was one of those cities. Peter Dionne, Building Inspector for the Town of Litchfield, shared, “One of my biggest concerns as the town’s new Building Inspector, since September 2019, was the management and follow up of issued permits. Permits were being issued then filed away on paper to be never seen again unless someone called for an inspection. We had no way of verifying permit status without pulling the filed away property records. As an inspector in the field, I had no quick way of verifying permits if I happened to drive by and see someone working at a residence”.
As a smaller residential and farming community, the city’s Building Department previously stored all their information on paper or relied on employee memory for recording keeping, according to Dionne. The solely paper-based system posed a hindrance to the city’s automation, tracking and citizen engagement capabilities. The agency members of Litchfield were looking for a way to modernize their city’s processes and create an improved experience for residents, which is what led them to the MyGov Permit, Credential Manager, GIS and Request Manager Modules.
Out of all the software options available today, why did the Town of Litchfield choose to implement the MyGov system? Dionne shared that the Town of Litchfield “…quickly realized the cost of the program and what it could offer was the most reasonable among the programs we researched online. We felt as a smaller town the benefits were probably way more than we needed, but the cost made it so we could get all those benefits in our budget”. At MyGov we are intent on making quality software available to agencies of all sizes. As the Town of Litchfield realized when searching for a complete online solution, MyGov offers a wide range of functionality, features and benefits irrespective of the population or budget size.
With the MyGov Permit, Credential Manager, GIS and Request Manager Modules, the Town of Litchfield now has access to features to include:
- Online Payments
- Online Submittal
- Fields and Fees Manager
- Workflow Manager
- Collaborator Portal
- Mobile Inspections
- Report Generator
- Alerts and Notices
- Checklists
- Renewals
- Public Portal
- Data Visualization
- Activity Mapping
- Create Layers
- Photo Upload
- Assign and Escalate
- Knowledge Manager
When asked what the Town of Litchfield hoped to accomplish with MyGov, Dionne stated that he hoped the city would have “a Building Department that is well organized, that can provide quick, reliable service to the townspeople and contractors. We think this program and allowing the people to be able to manage and track their own projects and inspections will certainly streamline the entire permitting process while making the backend of the process easier on us as well with accurate recordkeeping and permit follow-up.” With the modern functionality MyGov gives to the Town of Litchfield, the city is on its way to gaining the success it hopes for.
Here at MyGov we believe that citizens deserve safe and well-organized communities. And government agencies deserve excellent resources. That is why we are excited to be teaming up with the Town of Litchfield as they work continuously to build a better community. Dionne shared that at the end of the day his goal for the community “is that the homeowners and businesses will end up with safer buildings, with better documentation.” At MyGov we look forward to assisting this stand-out agency on achieving their process and automation goals.
If you would like to learn more about how your city can gain the same level of success as the Town of Litchfield, contact our MyGov Sales Team today to schedule a free consultation. We look forward to connecting with you and understanding how MyGov software can help you Build Better Communities.
